How many times have you heard the phrase that an accident was due to “human error” or “pilot error”? Not many of us know what really goes on in the event of an accident when the adrenalin starts pumping. And whose fault is it really when something goes wrong? Today, there is a greater understanding that “human error” is in fact often due to an organisational problem. We are now recognising that people work in systems with constraints and trade-offs between safety and other pressures. This new view is the foundation for Human Factors training at Entry Point North.

Courses for Professionals in the Aviation Industry
The Human Factors Department within Entry Point North develops and offers intensive Human Factors and safety courses for the entire range of ATM personnel. The training can be adapted to match the particular needs of customers. These courses develop the individual’s non-technical skills such as decision-making and interpersonal communication. Besides a thorough Human Factors education, the lecturers at Entry Point North have an operational background as Air Traffic Controllers, commercial pilots or experience from another organisation where safety is critical. So they really know what they are talking about. A selection of courses is presented here.

Human Factors for Other Branches of Industry Course
Human factors are not just important in the aviation industry. Entry Point North offers courses for other branches of industry where the human factor is vital to safe and efficient operations. These courses are spin-offs from the human factors training given to pilots and Air Traffic Controllers. The experience from the aviation industry is also highly relevant for management and professionals working with health and safety in other fields especially safety-critical areas such as the healthcare, chemical and energy industries.

Entry Point North can offer tailor-made courses in the field of Human Factors to satisfy a customer’s specific needs.